This seems to be the point in time and place where I should introduce myself. Most people know me as The Moment You Know (and also The Old Wolf) from the Travian US Forums. Many people that I've played Travian on .US and .COM gameworlds since 2007 also know me as Feanor.
In the new administrative structure for Travian Legends I am assuming the role of Customer Service Manager for Travian Legends US and Travian Legends UK. In the past I've been a Multihunter, Head Multihunter for both Travian Legends US and Travian Legends South Africa and more recently, Community Manager for Travian Kingdoms US.
My role is to lead and supervise the ingame teams of Multihunters and Supporters. These are the people that respond to your requests from ingame and who oversee the gameworlds to ensure fair and even play for all. The change in structure will allow this team to focus on ingame needs and active player requests.
We have a great team who understand the intricacies of the game as well as most of the basic gotchas of which new players run afoul. They're serious about their roles and have proven many times that they want the best game possible for everyone.
If you have questions or problems with items ingame, please contact me at firstname.lastname@example.org /email@example.com or feel free to send me a PM here on the forums.
Thank you and have fun.